The Future of Customer Engagement Part Three: Advocacy

Flexibility drives post-purchase engagement and customer advocacy   When we consider how much more ex...

The Future of Customer Engagement Part Two: Post-purchase transactions

Continual product improvement increases post-purchase engagement and transactions   When we consider ...

6 things consumers believe about Brexit

How do British consumers expect Brexit to impact society? The UK is leaving the European Union on the 29th ...

Mechanised Truth

How to build trust with the consumer of 2018 You may have heard of our annual global report Trending 2018. It...

Brand Engagement Gone Cold? Here’s What To Do.

How to reinvent the customer experience journey in 2018   Our Trending 2018 report is the most downlo...

Welcome to the #NeverNormal

  A preview of our world that's #NeverNormal, where we summarise the context faced by consumers and b...

What Can Brands Do In An Age of Precariousness?

  The term precariousness is the appropriate moniker for our age.  It’s one that describes the unce...