The Future of Banking
Banks of the future must maintain the human touch in customer experience propositions amidst the technology-dr...
Dominic Harrison
Posts By Dominic Harrison
The Future of Customer Engagement Part Three: Advocacy
Flexibility drives post-purchase engagement and customer advocacy When we consider how much more ex...
The Future of Customer Engagement Part Two: Post-purchase transactions
Continual product improvement increases post-purchase engagement and transactions When we consider ...
6 things consumers believe about Brexit
How do British consumers expect Brexit to impact society? The UK is leaving the European Union on the 29th ...
Mechanised Truth
How to build trust with the consumer of 2018 You may have heard of our annual global report Trending 2018. It...
Brand Engagement Gone Cold? Here’s What To Do.
How to reinvent the customer experience journey in 2018 Our Trending 2018 report is the most downlo...