Reality Fluency

Signal overview

Signal area

CULTURE

Signal intensity

Low
Medium
High

Horizon 1

1-2 years

Horizon 2

3-5 years

Horizon 3

6-10 years

Sectors

  • Gambling
  • Gaming
  • Automotive
  • Utilities
  • Restaurants
  • Retail
  • FMCG
  • Alcohol
  • Travel
  • Consumer Technology
  • Banking And Finance

Reality fluency is emerging as a critical skill as consumers are challenged to make sense of different versions of reality in today’s world, where digital, physical, and augmented environments are constantly merging.

This goes beyond basic media literacy – it requires individuals to move between virtual worlds, augmented spaces and social media algorithms that each present different versions of the “truth”. With technology creating more immersive environments and mis- and disinformation spreading widely, the ability to distinguish what’s real is essential. AI-generated posts and imagery now flood popular media channels, adding to the challenge.

This shift impacts many parts of society, including education and governance. Schools are now teaching students how to critically evaluate information and think clearly across different knowledge systems, whether scientific, social or even personal beliefs. Governments also face challenges because people are living in different “realities” based on what information they’re exposed to, making it harder to agree on shared facts. In culture, stories and entertainment are also changing, with narratives designed to function across multiple reality layers, reflecting the growing complexity of how we experience the world.

Business impact

Reality fluency will become a vital workplace skill

Businesses will invest in training employees to navigate complex, multi-layered information ecosystems. This will include critical thinking in AI-mediated environments as well as training in “cross-reality” adaption and collaboration.

Building trust in a multi-reality world will be an ongoing challenge for businesses

In an era of synthetic media and divergent realities, companies will invest in efforts that help customers verify messaging and commercial claims. However, even these efforts may be met with suspicion by some.

Businesses will need to become reality fluent – and present in multiple realities

Consumers, especially younger generations, will increasingly expect seamless movement across physical, digital, and augmented realities. Brands will need to be reality-fluent and context-sensitive to meet consumers where they are.

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